Job Title: Service Advisor / WriterLocation:  1368 Republic Dr., Colorado Springs, CO 80921Job Overview:As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers.  Service Advisors have the responsibility of taking our guest through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.Responsibilities include, but are not limited to:Greet every guest that enters our facilityPresent the best solution to properly repair our customer’s vehicle in a way that is easy for them to understandManage the store’s workflow in an effective and efficient mannerConsistently and effectively sell our services without jeopardizing honesty and integrityMaintain a positive attitude and team atmosphere at all timesCommunicate on the phone in a clear professional mannerBuild long-term relationships between the store, yourself and the customerDirects, coordinates, and participates in performing customer service activitiesShuttle customers as neededEnsure that all repairs are performed to proper specificationsWork together as a team and assist other employees as neededOther duties as assigned
